Patient Complaint/Grievance Rights And Information Notification

Patient Complaint/Grievance Rights And Information Notification

The patient has the right to voice grievances and recommended changes in care or services without fear of reprisal or unreasonable interruption of service. Service, equipment and billing complaints will be communicated to management and upper management. These complaints will be documented in a Frontier Diagnostic Sleep Center, LLC incident report log and completed forms will include patient name, phone number as well as a summary of the occurrence, the date it was received, the name of the person receiving the complaint and a summary of action taken.

All complaints will be handled in a professional manner. All logged complaints will be investigated, acted upon and responded in writing or telephonically by a manager within 48 hours from the time of receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively and up to the president/owner of the company.

The patient will be informed of the complaint resolution protocol at the time of service.

• To file a complaint or grievance with the state regulatory entity, the patient may call:
  DHHS Division of Public Health
  Complaint Intake Line
  402-471-0316
  
  
• To file a complaint or grievance with our accreditation advisors, the patient may call:
  ACHC (Accreditation Commission for Health Care)
  139 Weston Oaks Ct
  Cary, NC 27513
  855-937-2242
  
  
• To file a complaint or grievance with our office, the patient may call:
  Frontier Diagnostic Sleep Center
  8425 F St
  Omaha, NE 68127
  402-392-9947